Privacy policy

Last Updated: 21 January 2019

 

In this privacy policy, “us”, “we”, or “our” means Northside Vape Shop, operators of this website.

We may, from time to time, review and update this privacy policy, including taking into account new or amended laws, technology and/or changes to our operations. We respect the privacy and confidentiality of the information provided and are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act). At northsidevapeshop.com.au we are committed to maintaining your privacy as an online visitor to our store. All personal information held by us will be protected by our secure server and governed by the most recently updated policy. We will investigate any unlawful actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

INFORMATION WE COLLECT

Personal information we collect is supplied willingly by you the consumer and/or the website and applications linked to the features of the software(s) attached to the website. These include but are not limited to:

 

• Contact details.
• Personal preferences supplied and presumed.
• Purchase history.
• Date and time of online traffic.
• Product reviews.
• Compliments and complaints.
• Website page views and activities.
• Visitor frequency .
• Visitor numbers .
• Visitor purchases.
• Repeat customer/visitor data.

 

WHY DO WE COLLECT THE INFORMATION?

 

We use the information provided to maximise our capacity to serve you more appropriately. Authorised employees within the company may access information collected from individual customers for the purpose of fulfilling orders, optimising loyalty programs and marketing. We constantly review our systems and data to ensure the best possible service to our customers.

 

We collect your personal contact details and activity history for various reasons including but not limited to:

 

•  Respond to requests or queries you raise.
•  Confirm your identity.
•  Fulfill orders made by you.
•  Rationalise stock to provide high quality products only.
•  Keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

 

Website data is used for retail purposes and better serve our customers. We:

 

•  Measure and monitor the performance of our website.
•  Estimate interest in our products and services.
•  Refine and update our website’s content while considering the information collected.
•  Optimise stock supplies and product variety to meet the needs of our customers.
•  Aim to only provide high quality merchandise.
•  Monitor our website for violations of the terms of use or any applicable laws by visitors.

 

HOW WE COLLECT INFORMATION

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, review an object, and may additionally be recorded by us when you contact us offline.

 

Generalised marketing information is collected by the software contained within the website and its applications. The raw data is correlated and interpreted by our staff and its sub-contractors.



UNDER WHAT CIRCUMSTANCE IS INFORMATION DISCLOSED?

We do not and will not sell or deal in personal or customer information. However, on occasions we may be required to disclose necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www.northsidevapeshop.com.au, our customers or third parties or if required by law. Examples of these situations include but are not limited to:

 

• As part of a sale of all or part of our business
• When explicitly authorised to do so by yourself at the time you supply the information
• As required or authorised by any applicable law
• As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
• As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
• If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
• To lessen or prevent a serious threat to a person’s health or safety

OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means. You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy. This comes in the form of an ‘unsubscribe’ link.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately to optimise timely investigation or such actions.

INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication, we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers. We do not hold usable credit card details, this information is entrusted to our payment gateway.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined.

GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us.

 

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

Shop 1

1255 Anzac Avenue

Kallangur, QLD, 4503

 

or by using the Contact Us page